Pay & claim
Practice run before you claim for real
The online claim form asks for the same handful of answers every single time. Below is a practice copy in the same field order, with the fixed ones ready to copy. Work down it once here, then do it for real in five minutes.
Your airline’s claim portal
Sign in to your own staff hub first — these go straight to a login screen otherwise. Each airline arranges it differently, but the claim form itself asks for the same handful of answers, which is what the rest of this page rehearses.
Cathay: open the hub, follow the link above, pick your role — then Medical Plan Portal takes you into the claim system. The screen-by-screen version, plus how to read your remaining balance, is on the Cathay guide.
The answers that never change
Same every visit. Tap to copy, paste straight into the real form. The first block is a physiotherapy session at CPR Physio; the second is manual therapy with Aviator Wellness under your CMT benefit.
The practice run
Same order as the real form. Fixed answers have a Copy button; the rest are yours to fill in.
First, know which lane you are in
Two different treatments, two different pots. The form is the same shape either way — only these answers change.
Lane 1 — Physiotherapy
- Treated at CPR Physio
- Claim type: Local Outpatient
- Treatment: OP - Physiotherapy
- Provider: Jake’s Physiotherapy Centre Company Limited
- Comes out of your outpatient pot
Lane 2 — CMT
- Treated at Aviator Wellness, by Aviator Group
- Claim type: Complementary Therapy CMT
- Treatment: Manual Therapy
- Provider on the form: Aviator Group Limited
- Comes out of your separate CMT limit
Because CMT usually holds a limit of its own, a manual therapy session does not eat into the pot your physiotherapy comes from. How the CMT benefit works →
Patient name
A dropdown of you and your covered spouse. Pick whoever was treated.
Was the treatment due to duty?
Yes / No. Answer honestly — a duty-related injury may be handled under a different benefit.
Was it an injury?
Yes / No.
Do you need a Certified True Copy?
Normally No for an outpatient physiotherapy session. Answering Yes means you must post your original documents to the claims administrator, typically within 90 days.
Claim type
Choose Local Outpatient for a physiotherapy session at CPR Physio. Choose Complementary Therapy CMT for manual therapy with Aviator Wellness — different treatment, different pot.
Country / region, and currency
Hong Kong, and HKD.
Date of service
The treatment date on your receipt — not today’s date. Use the form’s own date picker rather than typing it, so the format always matches.
Provider name
Either of our registered names works — copy one from the block above. Your physiotherapist’s own name is also accepted.
Diagnosis
A dropdown plus a free-text box. Use whatever is written on your referral letter. We deliberately do not suggest one here — the diagnosis is your referring doctor’s call, not ours.
Treatment, and price
Pick OP - Physiotherapy — or Manual Therapy if this was an Aviator Group CMT session — then enter the amount shown on that visit’s receipt. The price box takes digits only: no dollar sign, no comma.
Medication rows
Leave blank. A physiotherapy session has no medication to declare.
Contact number
Country code 852, area code blank, then your own mobile.
Upload your documents
Your receipt and your referral letter. Up to five files, each under 4 MB, PDF or JPG only. More than five pages? Combine them first — the form will not take a sixth file.
Comment
Optional. Most physiotherapy claims need nothing here.
Read the four declarations, then tick
Read them properly rather than clicking through. They cover what you paid, keeping your originals for six months, whether any part of the claim has already gone to another party, and the consequences of misrepresentation. If anything about your situation does not match a declaration, stop and ask your claims administrator before you submit.
The trick that halves your next claim
Sign in to your staff hub first, or the link will bounce you to a login screen.